Module 1 Definition and importance of communication skills
Module 2 Different types of communication
Module 3 Barriers to Effective Communication
Module 4 The Role of Assertiveness in Communication
Module 5 Definition & characteristics of assertiveness
Module 6 Differentiating assertiveness from aggressiveness and passiveness
Module 7 Embracing Assertiveness: The Power of Effective Communication
Module 8 Examples of Assertive Communication
Module 9 Effective Verbal and Non-Verbal Communication
Module 10 Dealing with Conflict and Criticism Assertively
Module 11 Applying Assertiveness in Different Contexts: A Workplace Tutorial
Module 12 Conclusion
